I'm not sure any of this is true for Lebermuth. At least from where I sit there is no help in finding leads, or a way to find good opportunities unless you do the research on line and or through magazines etc. which is fine.
if we had prospects then we would be in the door and be able to work it and closing would be easy.
Keeping we do the best at except for 12 wo as far as I know do not study customers conduct.
maybe with the CRM will get better at this.
for sure have to work harder each year to develop new business. Harder and harder to get good qualified leads who are interested in talking to us. Companies set in there ways especially big ones don't like to change. Even if there is a cost savings it's too much work to set up a new vendor. I find many large companies are lazy and don't care so long as they are profitable.
my comment on the finding, winning, keeping and maintaining are related to oem channel
A lot need to be done as regard to customer satisfaction, support and presales services are concerned.
Comparison of the sales production system of Triton Co with the best world practices proves useful.
Statistics of losses due to misuse of instruments, growth of wages and lack of labor force make it necessary to introduce changes.
Customers are interested in us. I would like our ability to turn them into a loyal an active customer to improve.
My focus is mostly on the grocery store side of our business. It is much harder to find leads on this side of our industry. I am also inside sales which makes it a little more tough to prospect. We are successful in some ways on the grocery side though!
Our system does not allow for our varied market segments and approaching those, often separate customers, with in a high profile and potentially high margin account. It does not place customer first.
There is not a way to generate leads now except for doing shows and surfing the web. getting qualified leads is essential to me. We need leads that want to talk to us. Are interceded in doing business with us. We need to have a way to find those folks and get them to talk to us. Shows are the only way I know to get real people with real interest. The rest is a crap shoot. It works a bit but not for the most part.